Refund and Exchange Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom charms are not eligible for a refund or exchange.
Shipping returns
To return your product, you should mail your product to: Affordablecharms, 1851 Poumele Way, Oceanside CA 92054
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are exchanging, you must pay for shipping charges.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.